Write to us at info@international-cosmetic.com or 91 010 15 15, with the order information and explaining the reason for the return and we will send you an email explaining the procedure to follow.

In that case, we will take care of the entire process in a simple way and at no cost to you. You will only have to contact us at info@international-cosmetic.com or 91 010 15 15 with the order information and indicating the defective or incorrect references (if necessary you can attach a photo) and we will work to solve it as soon as possible.

Any claim for damage to the merchandise must be brought to our attention within 24 hours of receipt of the shipment, in order to proceed with the corresponding claim to the carrier.

The products will have to be sent to our offices:

International Cosmetic
Av. Quitapesares 31, building 19. CP: 28670 Villaviciosa de Odón, Madrid
Spain
Web: https://www.international-cosmetic.com
Email: info@international-cosmetic.com
Phone number: 910101515

Send the products to be returned in the same box in which you received them, along with the internal packaging material to protect them during transport. Keep the certified shipping receipt as proof in case the merchandise is lost during transport or does not arrive at its destination.

Anyone who returns their product will receive an email informing them of the amount of their refund.

We advise that you can try the products prior to purchase by purchasing product samples.

How do I make a return?

What if I receive a defective product or one that does not match what I purchased?

Where can I send the products?

Shipping and returns

Returns

At International Cosmetic, our mission is to make you feel good. That's why, if you have any problem with your order, you can return the products you want within 14 calendar days after delivery.

If the reason for the return is that you have changed your mind about your order, don't worry! To return the products you want, they only have to be kept in the same condition in which you received them; unopened and with the original packaging and box. In the case of a kit, it cannot be divided, so you must return the entire pack. If you have received a gift product with the purchase, you must return it so that it is not deducted from the final amount. And you must pay for the shipping costs that may arise from the return. Once we receive the products back, we will check that everything is correct and we will contact you to let you know that we are managing the refund. In this case, International Cosmetic will refund the amount of the products received, but not the shipping costs of the original order. The amount will be paid through the same payment method used in the order (paypal or stripe-card or bank transfer).

How do I make a return?
Write to us at info@international-cosmetic.com or 91 010 15 15, with the order details and explaining the reason for the return and we will send you an email explaining the procedure to follow.

What if I receive a defective product or one that does not match what I purchased?
In this case, we will take care of the entire process in a simple way and at no cost to you. You will only have to contact us at info@international-cosmetic.com or 91 010 15 15 with the order details and indicating the defective or incorrect references (if necessary you can attach a photo) and we will get to work to solve it as soon as possible.

Any claim for damage to the goods must be brought to our attention within 24 hours of receipt of the shipment, so that we can proceed with the corresponding claim to the carrier.

Where can I send the products?

The products will have to be sent to our offices:

International Cosmetic

C/ Alcalde Jesús Prieto, 5 28907 El Bercial (Getafe)

Tel: 910101515.

Send the products to be returned in the same box in which you received them, along with the inner packing material to protect them during transport. Keep the certified shipping receipt as proof in case the merchandise is lost during transport or does not arrive at its destination.

Anyone who returns their product will receive an email informing them of the amount of their refund.

We advise that you can try the products prior to purchase by purchasing product samples.

Order Shipping

Order Delivery and Shipping Costs.

NATIONAL SHIPMENTS (CORREO EXPRESS)

Area

Fee

Transit

Free

Spain (Peninsula)

3.69€

24h

+40€

Balearic Islands

4.69€

24h/48h

+75€

Canary Islands

You can place your orders through Canarias Prime

ZoneTarifaTransitFree

NATIONAL SHIPMENTS (GLS)

Area

Fee

Transit

Free

Spain (Peninsula)

2.99€

48/72h

+40€

Balearic Islands

6.55€

48h/72h

+75€

Canary Islands

You can place your orders through Canarias Prime

ZoneTarifaTransitFree

INTERNATIONAL SHIPMENTS EU

Country

Fee

Transit

Free

Germany

9.80€

2-3 days

+75€

Austria

9.99€

3-4 days

+75€

Belgium

9.99€

2-3 days

+75€

Czech Republic

10.80€

2-3 days

+75€

Denmark

10.80€

3-4 days

+75€

Slovakia

10.80€

2-3 days

+75€

Slovenia

10.80€

3-4 days

+75€

Estonia

11.99€

4-5 days

+75€

Finland

11.99€

5-7 days

+75€

France

9.80€

1-2 days

+75€

Hungary

11.99€

2-3 days

+75€

Ireland

11.99€

4-5 days

+75€

Italy

9.99€

2-3 days

+75€

Latvia

11.99€

5-7 days

+75€

Lithuania

11.99€

4-5 days

+75€

Luxembourg

9.99€

2-3 days

+75€

Netherlands

9.99€

2-3 days

+75€

Poland

10.80€

3-4 days

+75€

Portugal

From €3.69

1-2 days

+40€ (Non-islands)

Romania

11.99€

4-5 days

+75€

Sweden

11.99€

4-6 days

+75€

CountryRateTransitFree

Other destinations: please contact our customer service department info@international-cosmetic.com or call 910101515.

Delivery times

We understand that as a customer you expect to receive your order as soon as possible, which is why we work to deliver your order as soon as possible and with 24-hour deliveries (Correos Express) and 48/72-hour (GLS) working days in the Peninsula. However, Covid-19 periods, launches, promotions or Black Friday and Cyber ​​Monday campaigns are excluded, when these delivery times are not guaranteed.

To find out when your order will be shipped, keep an eye on your email inbox. We will send you a shipping confirmation for your order and you will also receive an SMS from the logistics company Correos Express indicating the estimated delivery date. If you place your order on a business day before 12:00 pm, you may receive it on the next business day, otherwise, the delivery time will be extended by one more day. On weekends or holidays, shipments are processed on the next business day.

Orders placed Monday to Friday before 12:00 pm are processed on the same day and delivery times depend on the destination country. Shipments are not made on Saturdays, Sundays or holidays, but on the following business day.

How does shipping work and what should I do if I am not at home on the day of delivery?

A first delivery will be made to the indicated delivery address and if you are absent at the time of delivery, the courier will try to leave a note in the mailbox. It is not always possible to leave a note, as sometimes the courier cannot access the entrance or the residential area. After this first delivery attempt, the branch that delivers to your area will try to contact you to arrange a second delivery. If you are also absent at the second delivery, the order will remain at the branch in your area so that you can pick it up at the agency. If for some reason they have not been able to contact you to arrange delivery, you can write to us at info@international-cosmetic.com so that we can provide you with contact information or help in any way necessary.

For shipments to the Canary Islands, customs management may involve opening the order.

How can I track my shipment?

You can track your shipment using the link in the email confirming the shipment of your order. If you prefer, you can track it using a tool that you will find in the SMS sent to you by the logistics company.

Can I receive my order in the time slot of my choice?

You can leave your preferences regarding the delivery time in the comments box for the carrier that you will find before finalizing your order. Although we know that they do their best to deliver within the specified time, it may be difficult for them to comply depending on the carrier's route. Don't be impatient, you will soon have your products! If you prefer, you can also select a collection point and pick up your order whenever you want.

What happens if my delivery address is incorrect?

We recommend that you check the address provided when placing your order to ensure that the information is correct and complete, as it is not possible to change the address once the shipment has been made without generating an additional shipping cost. If you detect any incorrect information, please contact us as soon as possible at info@international-cosmetic.com. This procedure may also increase the delivery delay by 24 to 48 hours. Don't forget to check all the fields carefully!

Delivery times are indicated in the online store (described in the previous section), and the online store makes every effort to respect them. However, any delay will not imply the cancellation of the order or any compensation. Any penalty clause for delay introduced by the customer in his order is void. The delivery of the products will always be in the form of the full purchase. Delivery times are indicated for each product, but may be subject to availability of dates or stock.

ICG reserves the right to interrupt delivery of ordered goods, without incurring any liability, in the event of non-payment by the Customer of any outstanding amount when due or in the event of financial insolvency of the Customer.

What to do when you receive your order?

Please check that you have received your shipment. Check that the product corresponds to the one you ordered and that it has no apparent damage. If everything is in order, accept the delivery. If the product does not correspond to what you ordered or if it has external damage, reject the order, stating the problem. Send an email to info@international-cosmetic.com.

Payment Methods

Products and services will be paid for by credit or debit card or by bank transfer, when these are implemented on the Website, operational and accessible.

Likewise, the online store guarantees that European legislation will be complied with when it comes to having the necessary security measures in place for the provision of bank details.

1.Stripe – Credit Card: Secure payment gateway that accepts debit and credit cards from customers from all countries in more than 100 currencies. It uses 3D Secure and Stripe Radar, which incorporates smart tools to prevent fraud from purchasing on the website with fraudulent cards. It accurately detects fraud using signals from more than 100,000 companies around the world. If your credit card belongs to a different country (Spain), your bank may charge additional fees on your purchase, the fees may vary depending on the bank. The data processed by ICG is limited to what is absolutely and legally necessary to carry out the shipments and the billing thereof, and your security as a customer is left in the hands of specialized professionals.

Once the process is complete, it will automatically appear as paid and we will process your order immediately.

2. Clearpay: Pay in 3 interest-free instalments (not available in all countries). Find out how it works .

3. Bizum: Pay easily with your phone number (not available for all banks). Find out how it works.

4. Google Pay and Apple Pay: Pay with cards saved in your Google or Apple account. It couldn't be easier.

5. Bank transfer: to Banco Sabadell account number: ES87-0081-5142-6200-0113- 8922, indicate in the concept the order number, name and surname to speed up shipping.

PreviousNext

• GIFTS on all orders
• 24H* shipping to the entire peninsula
• LOYALTY POINTS All you need to know
• SECURITY encrypted payments
• RETURNS 14 days

International Cosmetics

With more than 15 years of experience in the sector, International Cosmetic provides the best training and support to dermatologists, pharmacists and professional beauticians who work with our products throughout Spain.

• Facebook
• YouTube
• Instagram
• TikTok

Footer links

• Search

Footer links

• Search

Newsletter

Sign up for exclusive offers, original stories, events and more.

EmailSubscribeAccepted payment methods

LanguageSpanish© 2024 InternationalCosmetic.

The products will have to be sent to our offices:

International Cosmetic

C/ Alcalde Jesús Prieto, 5 28907 El Bercial (Getafe)

Tel: 910101515.

Send the products to be returned in the same box in which you received them, along with the inner packing material to protect them during transport. Keep the certified shipping receipt as proof in case the merchandise is lost during transport or does not arrive at its destination.

Anyone who returns their product will receive an email informing them of the amount of their refund.

We advise that you can try the products prior to purchase by purchasing product samples.

How do I make a return?

What if I receive a defective product or one that does not match what I purchased?

Where can I send the products?

Shipping and returns

Returns

At International Cosmetic, our mission is to make you feel good. That's why, if you have any problem with your order, you can return the products you want within 14 calendar days after delivery.

If the reason for the return is that you have changed your mind about your order, don't worry! To return the products you want, they only have to be kept in the same condition in which you received them; unopened and with the original packaging and box. In the case of a kit, it cannot be divided, so you must return the entire pack. If you have received a gift product with the purchase, you must return it so that it is not deducted from the final amount. And you must pay for the shipping costs that may arise from the return. Once we receive the products back, we will check that everything is correct and we will contact you to let you know that we are managing the refund. In this case, International Cosmetic will refund the amount of the products received, but not the shipping costs of the original order. The amount will be paid through the same payment method used in the order (paypal or stripe-card or bank transfer).

How do I make a return?
Write to us at info@international-cosmetic.com or 91 010 15 15, with the order details and explaining the reason for the return and we will send you an email explaining the procedure to follow.

What if I receive a defective product or one that does not match what I purchased?
In this case, we will take care of the entire process in a simple way and at no cost to you. You will only have to contact us at info@international-cosmetic.com or 91 010 15 15 with the order details and indicating the defective or incorrect references (if necessary you can attach a photo) and we will get to work to solve it as soon as possible.

Any claim for damage to the goods must be brought to our attention within 24 hours of receipt of the shipment, so that we can proceed with the corresponding claim to the carrier.

Where can I send the products?

The products will have to be sent to our offices:

International Cosmetic

C/ Alcalde Jesús Prieto, 5 28907 El Bercial (Getafe)

Tel: 910101515.

Send the products to be returned in the same box in which you received them, along with the inner packing material to protect them during transport. Keep the certified shipping receipt as proof in case the merchandise is lost during transport or does not arrive at its destination.

Anyone who returns their product will receive an email informing them of the amount of their refund.

We advise that you can try the products prior to purchase by purchasing product samples.

Order Shipping

Order Delivery and Shipping Costs.

NATIONAL SHIPMENTS (CORREO EXPRESS)

Area

Fee

Transit

Free

Spain (Peninsula)

3.69€

24h

+40€

Balearic Islands

4.69€

24h/48h

+75€

Canary Islands

You can place your orders through Canarias Prime

ZoneTarifaTransitFree

NATIONAL SHIPMENTS (GLS)

Area

Fee

Transit

Free

Spain (Peninsula)

2.99€

48/72h

+40€

Balearic Islands

6.55€

48h/72h

+75€

Canary Islands

You can place your orders through Canarias Prime

ZoneTarifaTransitFree

INTERNATIONAL SHIPMENTS EU

Country

Fee

Transit

Free

Germany

9.80€

2-3 days

+75€

Austria

9.99€

3-4 days

+75€

Belgium

9.99€

2-3 days

+75€

Czech Republic

10.80€

2-3 days

+75€

Denmark

10.80€

3-4 days

+75€

Slovakia

10.80€

2-3 days

+75€

Slovenia

10.80€

3-4 days

+75€

Estonia

11.99€

4-5 days

+75€

Finland

11.99€

5-7 days

+75€

France

9.80€

1-2 days

+75€

Hungary

11.99€

2-3 days

+75€

Ireland

11.99€

4-5 days

+75€

Italy

9.99€

2-3 days

+75€

Latvia

11.99€

5-7 days

+75€

Lithuania

11.99€

4-5 days

+75€

Luxembourg

9.99€

2-3 days

+75€

Netherlands

9.99€

2-3 days

+75€

Poland

10.80€

3-4 days

+75€

Portugal

From €3.69

1-2 days

+40€ (Non-islands)

Romania

11.99€

4-5 days

+75€

Sweden

11.99€

4-6 days

+75€

CountryRateTransitFree

Other destinations: please contact our customer service department info@international-cosmetic.com or call 910101515.

Delivery times

We understand that as a customer you expect to receive your order as soon as possible, which is why we work to deliver your order as soon as possible and with 24-hour deliveries (Correos Express) and 48/72-hour (GLS) working days in the Peninsula. However, Covid-19 periods, launches, promotions or Black Friday and Cyber ​​Monday campaigns are excluded, when these delivery times are not guaranteed.

To find out when your order will be shipped, keep an eye on your email inbox. We will send you a shipping confirmation for your order and you will also receive an SMS from the logistics company Correos Express indicating the estimated delivery date. If you place your order on a business day before 12:00 pm, you may receive it on the next business day, otherwise, the delivery time will be extended by one more day. On weekends or holidays, shipments are processed on the next business day.

Orders placed Monday to Friday before 12:00 pm are processed on the same day and delivery times depend on the destination country. Shipments are not made on Saturdays, Sundays or holidays, but on the following business day.

How does shipping work and what should I do if I am not at home on the day of delivery?

A first delivery will be made to the indicated delivery address and if you are absent at the time of delivery, the courier will try to leave a note in the mailbox. It is not always possible to leave a note, as sometimes the courier cannot access the entrance or the residential area. After this first delivery attempt, the branch that delivers to your area will try to contact you to arrange a second delivery. If you are also absent at the second delivery, the order will remain at the branch in your area so that you can pick it up at the agency. If for some reason they have not been able to contact you to arrange delivery, you can write to us at info@international-cosmetic.com so that we can provide you with contact information or help in any way necessary.

For shipments to the Canary Islands, customs management may involve opening the order.

How can I track my shipment?

You can track your shipment using the link in the email confirming the shipment of your order. If you prefer, you can track it using a tool that you will find in the SMS sent to you by the logistics company.

Can I receive my order in the time slot of my choice?

You can leave your preferences regarding the delivery time in the comments box for the carrier that you will find before finalizing your order. Although we know that they do their best to deliver within the specified time, it may be difficult for them to comply depending on the carrier's route. Don't be impatient, you will soon have your products! If you prefer, you can also select a collection point and pick up your order whenever you want.

What happens if my delivery address is incorrect?

We recommend that you check the address provided when placing your order to ensure that the information is correct and complete, as it is not possible to change the address once the shipment has been made without generating an additional shipping cost. If you detect any incorrect information, please contact us as soon as possible at info@international-cosmetic.com. This procedure may also increase the delivery delay by 24 to 48 hours. Don't forget to check all the fields carefully!

Delivery times are indicated in the online store (described in the previous section), and the online store makes every effort to respect them. However, any delay will not imply the cancellation of the order or any compensation. Any penalty clause for delay introduced by the customer in his order is void. The delivery of the products will always be in the form of the full purchase. Delivery times are indicated for each product, but may be subject to availability of dates or stock.

ICG reserves the right to interrupt delivery of ordered goods, without incurring any liability, in the event of non-payment by the Customer of any outstanding amount when due or in the event of financial insolvency of the Customer.

What to do when you receive your order?

Please check that you have received your shipment. Check that the product corresponds to the one you ordered and that it has no apparent damage. If everything is in order, accept the delivery. If the product does not correspond to what you ordered or if it has external damage, reject the order, stating the problem. Send an email to info@international-cosmetic.com.

Payment Methods

Products and services will be paid for by credit or debit card or by bank transfer, when these are implemented on the Website, operational and accessible.

Likewise, the online store guarantees that European legislation will be complied with when it comes to having the necessary security measures in place for the provision of bank details.

1.Stripe – Credit Card: Secure payment gateway that accepts debit and credit cards from customers from all countries in more than 100 currencies. It uses 3D Secure and Stripe Radar, which incorporates smart tools to prevent fraud from purchasing on the website with fraudulent cards. It accurately detects fraud using signals from more than 100,000 companies around the world. If your credit card belongs to a different country (Spain), your bank may charge additional fees on your purchase, the fees may vary depending on the bank. The data processed by ICG is limited to what is absolutely and legally necessary to carry out the shipments and the billing thereof, and your security as a customer is left in the hands of specialized professionals.

Once the process is complete, it will automatically appear as paid and we will process your order immediately.

2. Clearpay: Pay in 3 interest-free instalments (not available in all countries). Find out how it works .

3. Bizum: Pay easily with your phone number (not available for all banks). Find out how it works.

4. Google Pay and Apple Pay: Pay with cards saved in your Google or Apple account. It couldn't be easier.

5. Bank transfer: to Banco Sabadell account number: ES87-0081-5142-6200-0113- 8922, indicate in the concept the order number, name and surname to speed up shipping.

PreviousNext

• GIFTS on all orders
• 24H* shipping to the entire peninsula
• LOYALTY POINTS All you need to know
• SECURITY encrypted payments
• RETURNS 14 days

International Cosmetics

With more than 15 years of experience in the sector, International Cosmetic provides the best training and support to dermatologists, pharmacists and professional beauticians who work with our products throughout Spain.

• Facebook
• YouTube
• Instagram
• TikTok

Footer links

• Search

Footer links

• Search

Newsletter

Sign up for exclusive offers, original stories, events and more.

EmailSubscribeAccepted payment methods

LanguageSpanish© 2024 InternationalCosmetic.

A first delivery will be made to the indicated shipping address and if you are absent at the time of delivery, the courier will try to leave a notice in the mailbox. It is not always possible to leave a note, as sometimes the courier cannot access the portal or the housing complex. After this first delivery attempt, the delegation that distributes your area will try to contact you to arrange a second delivery. If you are also absent during the second delivery, the order will remain at the branch in your area so you can pick it up at the agency. If for some reason they have not been able to contact you to arrange delivery, you can write to us at info@international-cosmetic.com so that we can provide you with contact information or help as necessary.

It is possible that, for shipments to the Canary Islands, customs management involves opening the order.

You can track your shipment using the link that you will find in the email that confirms the shipment of your order. If you prefer, you can track it using a tool that you will find in the SMS that the logistics company will send you.

You can leave your preferences about the delivery time in the comments box for the carrier that you will find before finalizing your order. Although we know that they do their best to deliver within the specified time, it may be difficult for them to meet this depending on the carrier's route. Don't be impatient, you will soon have your products! Also, if you prefer, you can select a collection point and pick up your order whenever you prefer.

We recommend that you check the address indicated when placing your orders to ensure that the information is correct and complete, since it is not possible to change the address once the shipment has already been made without generating an additional shipping cost. If you detect any incorrect information, please contact us as soon as possible at info@international-cosmetic.com. This management can also increase the delivery delay by another 24 to 48 hours. Don't forget to check all the fields carefully!

The delivery times are indicated in the online store (described in the previous section), the online store strives to respect them. However, its delay will not imply the cancellation of the order or any compensation. Any late penalty clause entered by the customer in their order is void. The delivery of the products will always be in full form of the purchase. Delivery times are indicated for each product, but may be subject to availability of dates or stock.

ICG reserves the right to interrupt the delivery of ordered goods, without incurring any liability, in the event of non-payment when due by the Client of any outstanding amount or in the event of financial insolvency of the Client.

Verify receipt of shipment. Verify that the product corresponds to the order and that it has no apparent damage. If everything is in order, accept the delivery. If the product does not correspond to what you ordered or if it has external damage, reject the order stating the problem. Send an e-mail to info@international-cosmetic.com.

Secure payment gateway that accepts debit and credit cards from customers in all countries in more than 100 currencies. It uses 3D Secure and Stripe Radar, which incorporates intelligent tools to prevent fraud due to purchases on the website with a fraudulent card. Accurately detect fraud using signals from over 100,000 companies around the world. If your credit card belongs to a different country (Spain), your bank may charge additional fees on your purchase, fees may vary depending on the bank. The data processed by ICG is limited to that which is absolutely and legally necessary to carry out shipments and billing, and leaves your security as a customer in the hands of specialized professionals.

Once the process is completed, it will automatically show us as paid so we will process your order immediately.

Payment in 3 interest-free installments (not available in all countries). Find out how it works.

Pay easily with your phone number (not available for all banks). Find out how it works.

Pay with your cards saved in your Google or Apple account. Easier, impossible.

At Banco Sabadell account number: ES87-0081-5142-6200-0113-8922, indicate in the item the order number, name and surname to expedite shipping.