Write to us at info@international-cosmetic.com or 91 010 15 15, with the order details and explaining the reason for the return and we will send you an email explaining the procedure to follow.

In that case, we will take care of the whole process in a simple way and without any cost for you. You will only have to contact us at info@international-cosmetic.com or 91 010 15 15 with the order data and indicating the defective or incorrect references (if necessary you can attach a photo) and we will start working to solve it as soon as possible.

Any claim for damage to the goods must be brought to our attention within 24 hours of receipt of the shipment, so that we can proceed with the corresponding claim to the carrier.

The products will have to be shipped to our offices:

International Cosmetic
Av. Quitapesares 31, nave 19. CP: 28670 Villaviciosa de Odón, Madrid
Spain
Web: https://www.international-cosmetic.com
Email: info@international-cosmetic.com
Telephone number: 910101515

Send the products to be returned in the same box in which you received them along with the inner packing material to protect them during transport. Keep the certified shipping receipt as proof in case the goods are lost in transit or do not arrive at their destination.

Anyone who returns their product will receive an email informing them of the amount of their refund.

We indicate that you can test the products prior to purchase, through the purchase of product samples.

How do I make the return?

What if I receive a defective product or one that does not match what I purchased?

Where can I send the products?

Shipping and returns

Returns

At International Cosmetic our mission is to make you feel good. That's why, if you have any problems with your order, you can return the products you want within 14 calendar days of delivery.

If the reason for return is that you have changed your mind about your order, it's OK! To return the products you want you only have to keep them in the same condition in which you received them; unopened and with the original packaging and box. In the case of a kit, it cannot be divided, so it is necessary to return the complete pack. If you have obtained a gift product for the purchase, you must return it so that it is not discounted from the final amount. And you will have to pay the shipping costs that may arise from the return. Once we receive the products back, we will check that everything is correct and we will contact you to let you know that we manage the refund. In this case International Cosmetic will refund the amount of the products received, but not the shipping costs of the original order. The payment of the amount will be made through the same payment method used in the order (paypal or stripe-card or bank transfer).

How do I make the return?
Write to us at info@international-cosmetic.com or 91 010 15 15, with the order details and explaining the reason for the return and we will send you an email explaining the procedure to follow.

What if I receive a defective product or one that does not match what I bought?
In that case, we will take care of the whole process easily and at no cost to you. You will only have to contact us at info@international-cosmetic.com or 91 010 15 15 with the order data and indicating the defective or incorrect references (if necessary you can attach a photo) and we will start working to solve it as soon as possible.

Any claim for damage to the goods must be brought to our attention within 24 hours of receipt of the shipment, so that we can proceed with the corresponding claim to the carrier.

Where can I send the products?

The products will have to be shipped to our offices:

International Cosmetic

C/ Alcalde Jesús Prieto, 5 28907 El Bercial (Getafe)

Tlf: 910101515.

Send the products to be returned in the same box in which you received them along with the inner packing material to protect them during transport. Keep the certified shipping receipt as proof in case the goods are lost in transit or do not arrive at their destination.

Anyone who returns their product will receive an email informing them of the amount of their refund.

We indicate that you can test the products prior to purchase, through the purchase of product samples.

Order Shipment

Order Delivery and Shipping Costs.

DOMESTIC SHIPMENTS (EXPRESS MAIL)

Zone

Tariff

Transit

Free

Spain (Peninsula)

3.69€

24h

+40€

Balearic Islands

4.69€

24h/48h

+75€

Canary Islands

You can place your orders through Canarias Prime

FreeTransitTariffZone

DOMESTIC SHIPMENTS (GLS)

Zone

Tariff

Transit

Free

Spain (Peninsula)

2.99€

48/72h

+40€

Balearic Islands

6.55€

48h/72h

+75€

Canary Islands

You can place your orders through Canarias Prime

FreeTransitTariffZone

INTERNATIONAL SHIPMENTS EU

Country

Tariff

Transit

Free

Germany

9.80€

2-3 days

+75€

Austria

9.99€

3-4 days

+75€

Belgium

9.99€

2-3 days

+75€

Czech Republic

10.80€

2-3 days

+75€

Denmark

10.80€

3-4 days

+75€

Slovakia

10.80€

2-3 days

+75€

Slovenia

10.80€

3-4 days

+75€

Estonia

11.99€

4-5 days

+75€

Finland

11.99€

5-7 days

+75€

France

9.80€

1-2 days

+75€

Hungary

11.99€

2-3 days

+75€

Ireland

11.99€

4-5 days

+75€

Italy

9.99€

2-3 days

+75€

Latvia

11.99€

5-7 days

+75€

Lithuania

11.99€

4-5 days

+75€

Luxembourg

9.99€

2-3 days

+75€

Netherlands

9.99€

2-3 days

+75€

Poland

10.80€

3-4 days

+75€

Portugal

From 3.69€.

1-2 days

+40€ (Islands no)

Romania

11.99€

4-5 days

+75€

Sweden

11.99€

4-6 days

+75€

CountryFareTransitFree

Other destinations: please contact our customer service department at info@international-cosmetic.com or call 910101515.

Delivery times

We understand that as a customer you expect to receive your order as soon as possible, so we work to deliver your order as soon as possible and with deliveries of 24h (Correos Express) and 48/72h (GLS) workable in Peninsula. However, we exclude periods of Covid-19, launches, promotions or Black Friday and Cyber Monday campaigns in which these deadlines are not guaranteed.

In order to know when your order will be shipped, keep an eye on your email inbox. We will send you a shipping confirmation of your order and you will also receive an SMS from Correos Express logistics company indicating the estimated delivery date. If you place your order on a working day before 12:00 pm, you may receive it the next working day, otherwise, the delivery time will be increased by one more day. On weekends or holidays, shipments are handled the next working day.

Orders placed Monday through Friday, before 12:00 pm are processed on the same day and delivery times depend on the country of destination. We do not ship on Saturdays, Sundays or holidays, but on the next business day.

How does the shipment work and what to do if I am not at home on the day of delivery?

A first delivery will be made to the delivery address indicated and if you are absent at the time of delivery, the courier will try to leave a note in the mailbox. It is not always possible to leave a note, as sometimes the courier cannot access the doorway or the residential premises. After this first delivery attempt, the delegation that delivers your area will try to contact you to arrange a second delivery. If in the second delivery you are also absent, the order will remain in the delegation of your area so that you can pick it up at the agency. If for any reason they have not been able to contact you to arrange the delivery, you can write to info@international-cosmetic.com so that we can provide you with the contact information or help you with whatever is necessary.

For shipments to the Canary Islands, customs clearance may involve opening the order.

How can I track my shipment?

You can track your shipment using the link that you will find in the email confirming the shipment of your order. If you prefer, you can track your shipment using a tool that you will find in the SMS that the logistics company will send you.

Can I receive my order in the time zone of my choice?

You can leave your preferences about the delivery schedule in the comments box for the carrier that you will find before finalizing your order. Although we know that they do their best to deliver within the specified timetable, it may be difficult for them to do so depending on the carrier's route, so don't be impatient, you will soon have your products! Also if you prefer you can select a pick up point and go to pick up your order when you prefer.

What happens if my delivery address is incorrect?

We recommend that you check the address indicated when placing your orders to ensure that the data is correct and complete, as it is not possible to change the address once the shipment has already been made without generating an additional shipping cost. If you detect any incorrect information, please contact us as soon as possible at info@international-cosmetic.com. This may also increase the delivery delay between 24 and 48 hours, so don't forget to check all the fields!

Delivery times are indicated in the online store (described in the previous section), the online store makes every effort to respect them. However, their delay will not imply the cancellation of the order or any compensation. Any penalty clause for delay introduced by the customer in his order is void. The delivery of the products will always be in total form of the purchase. Delivery times are indicated for each product, but may be subject to availability of dates or stock.

ICG reserves the right to interrupt the delivery of ordered goods, without incurring any liability whatsoever, in case of non-payment by the Customer of any outstanding amount when due or in case of the Customer's financial insolvency.

What to do when you receive your order?

Verify receipt of shipment. Verify that the product corresponds to the order and that there is no apparent damage. If everything is in order, accept the delivery. If the product does not correspond to the one you ordered or if there is external damage, refuse the order indicating the problem. Send an e-mail to info@international-cosmetic.com.

Payment Methods

The products and services will be paid by credit or debit card or by bank transfer, when these are implemented on the Web site, operational and accessible.

Likewise, the online store guarantees that it will comply with European legislation when it comes to having the necessary security measures for the provision of banking data.

1.Stripe - Credit Card: Secure payment gateway that accepts debit and credit cards from customers from all countries in over 100 currencies. Uses 3D Secure and Stripe Radar, which incorporates intelligent tools to prevent fraud by fraudulent card purchase on the website. Accurately detects fraud using signals from over 100,000 companies worldwide. If your credit card belongs to a different country (Spain), your bank may charge additional fees on your purchase, fees may vary depending on the bank. The data processed by ICG are limited to those absolutely and legally necessary to carry out the shipments and the invoicing of the same, and leaves in the hands of specialized professionals your security as a customer.

Once the process is completed, your order will be automatically registered as paid and we will process your order immediately.

2. Clearpay: Payment in 3 interest-free installments (not available in all countries). Find out how it works.

3. Bizum: Pay easily with your phone number (not available for all banks). Find out how it works.

4. Google Pay and Apple Pay: Pay with your cards stored in your Google or Apple account. It couldn't be easier.

5. Bank transfer: in Banco Sabadell account number: ES87-0081-5142-6200-0113- 8922 , indicate in the concept the number of the order, name and surname to expedite the shipment.

PreviousNext

• GIFTS onall orders
• Shipments 24H*toall the peninsula
• FIDELIDADAllyou need to know
• SECURITYencrypted payments
• RETURNS14days

International Cosmetics

With more than 15 years of experience in the industry, International Cosmetic provides the best training and support to dermatologists, pharmacists and professional estheticians working with our products throughout Spain.

• Facebook
• YouTube
• Instagram
• TikTok

Footer links

• Search

Footer links

• Search

Newsletter

Sign up for exclusive offers, original stories, events and more.

EmailSubscribeAccepted payment methods

LanguageEnglish© 2024InternationalCosmetic.

The products will have to be shipped to our offices:

International Cosmetic

C/ Alcalde Jesús Prieto, 5 28907 El Bercial (Getafe)

Tlf: 910101515.

Send the products to be returned in the same box in which you received them along with the inner packing material to protect them during transport. Keep the certified shipping receipt as proof in case the goods are lost in transit or do not arrive at their destination.

Anyone who returns their product will receive an email informing them of the amount of their refund.

We indicate that you can test the products prior to purchase, through the purchase of product samples.

How do I make the return?

What if I receive a defective product or one that does not match what I purchased?

Where can I send the products?

Shipping and returns

Returns

At International Cosmetic our mission is to make you feel good. That's why, if you have any problems with your order, you can return the products you want within 14 calendar days of delivery.

If the reason for return is that you have changed your mind about your order, it's OK! To return the products you want you only have to keep them in the same condition in which you received them; unopened and with the original packaging and box. In the case of a kit, it cannot be divided, so it is necessary to return the complete pack. If you have obtained a gift product for the purchase, you must return it so that it is not discounted from the final amount. And you will have to pay the shipping costs that may arise from the return. Once we receive the products back, we will check that everything is correct and we will contact you to let you know that we manage the refund. In this case International Cosmetic will refund the amount of the products received, but not the shipping costs of the original order. The payment of the amount will be made through the same payment method used in the order (paypal or stripe-card or bank transfer).

How do I make the return?
Write to us at info@international-cosmetic.com or 91 010 15 15, with the order details and explaining the reason for the return and we will send you an email explaining the procedure to follow.

What if I receive a defective product or one that does not match what I bought?
In that case, we will take care of the whole process easily and at no cost to you. You will only have to contact us at info@international-cosmetic.com or 91 010 15 15 with the order data and indicating the defective or incorrect references (if necessary you can attach a photo) and we will start working to solve it as soon as possible.

Any claim for damage to the goods must be brought to our attention within 24 hours of receipt of the shipment, so that we can proceed with the corresponding claim to the carrier.

Where can I send the products?

The products will have to be shipped to our offices:

International Cosmetic

C/ Alcalde Jesús Prieto, 5 28907 El Bercial (Getafe)

Tlf: 910101515.

Send the products to be returned in the same box in which you received them along with the inner packing material to protect them during transport. Keep the certified shipping receipt as proof in case the goods are lost in transit or do not arrive at their destination.

Anyone who returns their product will receive an email informing them of the amount of their refund.

We indicate that you can test the products prior to purchase, through the purchase of product samples.

Order Shipment

Order Delivery and Shipping Costs.

DOMESTIC SHIPMENTS (EXPRESS MAIL)

Zone

Tariff

Transit

Free

Spain (Peninsula)

3.69€

24h

+40€

Balearic Islands

4.69€

24h/48h

+75€

Canary Islands

You can place your orders through Canarias Prime

FreeTransitTariffZone

DOMESTIC SHIPMENTS (GLS)

Zone

Tariff

Transit

Free

Spain (Peninsula)

2.99€

48/72h

+40€

Balearic Islands

6.55€

48h/72h

+75€

Canary Islands

You can place your orders through Canarias Prime

FreeTransitTariffZone

INTERNATIONAL SHIPMENTS EU

Country

Tariff

Transit

Free

Germany

9.80€

2-3 days

+75€

Austria

9.99€

3-4 days

+75€

Belgium

9.99€

2-3 days

+75€

Czech Republic

10.80€

2-3 days

+75€

Denmark

10.80€

3-4 days

+75€

Slovakia

10.80€

2-3 days

+75€

Slovenia

10.80€

3-4 days

+75€

Estonia

11.99€

4-5 days

+75€

Finland

11.99€

5-7 days

+75€

France

9.80€

1-2 days

+75€

Hungary

11.99€

2-3 days

+75€

Ireland

11.99€

4-5 days

+75€

Italy

9.99€

2-3 days

+75€

Latvia

11.99€

5-7 days

+75€

Lithuania

11.99€

4-5 days

+75€

Luxembourg

9.99€

2-3 days

+75€

Netherlands

9.99€

2-3 days

+75€

Poland

10.80€

3-4 days

+75€

Portugal

From 3.69€.

1-2 days

+40€ (Islands no)

Romania

11.99€

4-5 days

+75€

Sweden

11.99€

4-6 days

+75€

CountryFareTransitFree

Other destinations: please contact our customer service department at info@international-cosmetic.com or call 910101515.

Delivery times

We understand that as a customer you expect to receive your order as soon as possible, so we work to deliver your order as soon as possible and with deliveries of 24h (Correos Express) and 48/72h (GLS) workable in Peninsula. However, we exclude periods of Covid-19, launches, promotions or Black Friday and Cyber Monday campaigns in which these deadlines are not guaranteed.

In order to know when your order will be shipped, keep an eye on your email inbox. We will send you a shipping confirmation of your order and you will also receive an SMS from Correos Express logistics company indicating the estimated delivery date. If you place your order on a working day before 12:00 pm, you may receive it the next working day, otherwise, the delivery time will be increased by one more day. On weekends or holidays, shipments are handled the next working day.

Orders placed Monday through Friday, before 12:00 pm are processed on the same day and delivery times depend on the country of destination. We do not ship on Saturdays, Sundays or holidays, but on the next business day.

How does the shipment work and what to do if I am not at home on the day of delivery?

A first delivery will be made to the delivery address indicated and if you are absent at the time of delivery, the courier will try to leave a note in the mailbox. It is not always possible to leave a note, as sometimes the courier cannot access the doorway or the residential premises. After this first delivery attempt, the delegation that delivers your area will try to contact you to arrange a second delivery. If in the second delivery you are also absent, the order will remain in the delegation of your area so that you can pick it up at the agency. If for any reason they have not been able to contact you to arrange the delivery, you can write to info@international-cosmetic.com so that we can provide you with the contact information or help you with whatever is necessary.

For shipments to the Canary Islands, customs clearance may involve opening the order.

How can I track my shipment?

You can track your shipment using the link that you will find in the email confirming the shipment of your order. If you prefer, you can track your shipment using a tool that you will find in the SMS that the logistics company will send you.

Can I receive my order in the time zone of my choice?

You can leave your preferences about the delivery schedule in the comments box for the carrier that you will find before finalizing your order. Although we know that they do their best to deliver within the specified timetable, it may be difficult for them to do so depending on the carrier's route, so don't be impatient, you will soon have your products! Also if you prefer you can select a pick up point and go to pick up your order when you prefer.

What happens if my delivery address is incorrect?

We recommend that you check the address indicated when placing your orders to ensure that the data is correct and complete, as it is not possible to change the address once the shipment has already been made without generating an additional shipping cost. If you detect any incorrect information, please contact us as soon as possible at info@international-cosmetic.com. This may also increase the delivery delay between 24 and 48 hours, so don't forget to check all the fields!

Delivery times are indicated in the online store (described in the previous section), the online store makes every effort to respect them. However, their delay will not imply the cancellation of the order or any compensation. Any penalty clause for delay introduced by the customer in his order is void. The delivery of the products will always be in total form of the purchase. Delivery times are indicated for each product, but may be subject to availability of dates or stock.

ICG reserves the right to interrupt the delivery of ordered goods, without incurring any liability whatsoever, in case of non-payment by the Customer of any outstanding amount when due or in case of the Customer's financial insolvency.

What to do when you receive your order?

Verify receipt of shipment. Verify that the product corresponds to the order and that there is no apparent damage. If everything is in order, accept the delivery. If the product does not correspond to the one you ordered or if there is external damage, refuse the order indicating the problem. Send an e-mail to info@international-cosmetic.com.

Payment Methods

The products and services will be paid by credit or debit card or by bank transfer, when these are implemented on the Web site, operational and accessible.

Likewise, the online store guarantees that it will comply with European legislation when it comes to having the necessary security measures for the provision of banking data.

1.Stripe - Credit Card: Secure payment gateway that accepts debit and credit cards from customers from all countries in over 100 currencies. Uses 3D Secure and Stripe Radar, which incorporates intelligent tools to prevent fraud by fraudulent card purchase on the website. Accurately detects fraud using signals from over 100,000 companies worldwide. If your credit card belongs to a different country (Spain), your bank may charge additional fees on your purchase, fees may vary depending on the bank. The data processed by ICG are limited to those absolutely and legally necessary to carry out the shipments and the invoicing of the same, and leaves in the hands of specialized professionals your security as a customer.

Once the process is completed, your order will be automatically registered as paid and we will process your order immediately.

2. Clearpay: Payment in 3 interest-free installments (not available in all countries). Find out how it works.

3. Bizum: Pay easily with your phone number (not available for all banks). Find out how it works.

4. Google Pay and Apple Pay: Pay with your cards stored in your Google or Apple account. It couldn't be easier.

5. Bank transfer: in Banco Sabadell account number: ES87-0081-5142-6200-0113- 8922 , indicate in the concept the number of the order, name and surname to expedite the shipment.

PreviousNext

• GIFTS onall orders
• Shipments 24H*toall the peninsula
• FIDELIDADAllyou need to know
• SECURITYencrypted payments
• RETURNS14days

International Cosmetics

With more than 15 years of experience in the industry, International Cosmetic provides the best training and support to dermatologists, pharmacists and professional estheticians working with our products throughout Spain.

• Facebook
• YouTube
• Instagram
• TikTok

Footer links

• Search

Footer links

• Search

Newsletter

Sign up for exclusive offers, original stories, events and more.

EmailSubscribeAccepted payment methods

LanguageEnglish© 2024InternationalCosmetic.

A first delivery will be made to the delivery address indicated and if you are absent at the time of delivery, the courier will try to leave a note in the mailbox. It is not always possible to leave a note, as sometimes the courier cannot access the doorway or the residential premises. After this first delivery attempt, the delegation that delivers your area will try to contact you to arrange a second delivery. If in the second delivery you are also absent, the order will remain in the delegation of your area so that you can pick it up at the agency. If for any reason they have not been able to contact you to arrange the delivery, you can write to info@international-cosmetic.com so that we can provide you with the contact information or help you with whatever is necessary.

For shipments to the Canary Islands, customs clearance may involve opening the order.

You can track your shipment using the link that you will find in the email confirming the shipment of your order. If you prefer, you can track your shipment using a tool that you will find in the SMS that the logistics company will send you.

You can leave your preferences about the delivery schedule in the comments box for the carrier that you will find before finalizing your order. Although we know that they do their best to deliver within the specified timetable, it may be difficult for them to do so depending on the carrier's route, so don't be impatient, you will soon have your products! Also if you prefer you can select a pick up point and go to pick up your order when you prefer.

We recommend that you check the address indicated when placing your orders to ensure that the data is correct and complete, as it is not possible to change the address once the shipment has already been made without generating an additional shipping cost. If you detect any incorrect information, please contact us as soon as possible at info@international-cosmetic.com. This may also increase the delivery delay between 24 and 48 hours, so don't forget to check all the fields!

Delivery times are indicated in the online store (described in the previous section), the online store makes every effort to respect them. However, their delay will not imply the cancellation of the order or any compensation. Any penalty clause for delay introduced by the customer in his order is void. The delivery of the products will always be in total form of the purchase. Delivery times are indicated for each product, but may be subject to availability of dates or stock.

ICG reserves the right to interrupt the delivery of ordered goods, without incurring any liability whatsoever, in case of non-payment by the Customer of any outstanding amount when due or in case of the Customer's financial insolvency.

Verify receipt of shipment. Verify that the product corresponds to the order and that there is no apparent damage. If everything is in order, accept the delivery. If the product does not correspond to the one you ordered or if there is external damage, refuse the order indicating the problem. Send an e-mail to info@international-cosmetic.com.

Secure payment gateway that accepts debit and credit cards from customers from all countries in over 100 currencies. Uses 3D Secure and Stripe Radar, which incorporates intelligent tools to prevent fraud by fraudulent card purchase on the website. Accurately detects fraud using signals from over 100,000 companies worldwide. If your credit card belongs to a different country (Spain), your bank may charge additional fees on your purchase, fees may vary depending on the bank. The data processed by ICG are limited to those absolutely and legally necessary to carry out the shipments and the invoicing of the same, and leaves in the hands of specialized professionals your security as a customer.

Once the process is completed, your order will be automatically registered as paid and we will process your order immediately.

Payment in 3 interest-free installments (not available in all countries). Find out how it works.

Pay easily with your phone number (not available for all banks). Find out how it works.

Pay with your cards stored in your Google or Apple account. It couldn't be easier.

In the Banco Sabadell account number: ES87-0081-5142-6200-0113- 8922 , indicate in the concept the number of the order, name and surname to expedite the shipment.