FAQS
Orders
Can I cancel an order?
Can I cancel an order?
Once you make the order, you can only cancel if it has not yet been shipped. For more information, consult our return policy by clicking on the button. Of course, we know you're going to fall in love with our products, so think about it well before!
I have received an erroneous product or in poor condition, what do I do?
I have received an erroneous product or in poor condition, what do I do?
If you receive a wrong or defective product, please, don't take it into account! In International Cosmetic we prepare all the orders with a lot of love to get to you in perfect condition, but you may have suffered some mishap during the journey. The solution is simple: you can return it to us and we will take care of the shipping costs. For more information, consult our return policy here: Shipments and returns
I want to buy everything you need for a facial care routine, but I don't know what products can I do well
I want to buy everything you need for a facial care routine, but I don't know what products can I do well
No problem! Our expert beauty counselors are for that. You can send an email to info@international-cosmetic.com With the "consultation products". To be able to succeed with the products that best adapt to your skin, do not forget to tell us the type of skin you have, your concern, age and what you want to change in your skin.
Shipping
How much does shipping cost?
How much does shipping cost?
We offer free shipments in many cases! In orders greater than € 40, shipments will be free for peninsula, if you live outside, you have all the information about shipments on the following page: Shipments and returns
How long does the order take to get to my house?
How long does the order take to get to my house?
We understand that as a customer you expect to receive your order as soon as possible, so we work to deliver your order as soon as possible and with deliveries 24h (Express Correos) or 48/72h (GLS) working in Peninsula. Even so, periods such as launches, promotions or campaign of Black Friday and Cyber Monday are excluded in which these deadlines are not guaranteed.
To know at what time your order is issued, be attentive to the entrance tray of your email. We will send you a shipping confirmation of your order and you will also receive an SMS from the Logistics Correos Express company indicating the estimated delivery date. If you make the order on the working day before 12:00 pm, you could receive it the next working day, but, the deadline increases one more day. On weekend or holidays, shipments are managed the next working day.
If you live on Spain or islands, consult the shipping deadlines here: Shipments and returns
Do you send to my area?
Do you send to my area?
We send to Spain Peninsula, Balearic Islands, Portugal and Islands of Portugal, and the EU. We are working to expand shipping areas.
Returns
Can I return a product?
Can I return a product?
Of course! Please read our return policy here: Shipments and returns
Others
I am a company and I am interested in selling your products ...
I am a company and I am interested in selling your products ...
From International Cosmetic we distribute the best cosmeceuticals that fulfill our philosophy and have been chosen cautiously and with great care. We will be delighted to join our family. If you have a cosmetic store, beauty salon, medical or pharmacy center, get in touch with us through info@icosmeticgroup.com or complete the following form: Associated Centers Form